Privacy policy

PRIVACY POLICY

Outline for Cookie Delivery Website

1-Introduction

This Privacy Policy applies to The Dough Joe Bakery (“we”, “our”, or “us”), operating through the website www.thedoughjoebakery.com

We are based in Kitchener, Ontario, Canada, and provide products and services to customers across Canada.

Effective Date: March 23, 2026

At The Dough Joe Bakery, we are committed to protecting the privacy and personal information of our customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or place an order with us.

By using our website and services, you consent to the practices described in this policy.

2. Information We Collect

A. Personal Information

We collect personal information that customers provide to us, including:

• Full name
• Email address
• Phone number
• Billing address
• Delivery address

For convenience, billing and delivery addresses may be the same.

We do not store full payment details. All payment information is processed securely through third-party payment providers.

B. Order Information

When customers place an order, we collect:

• Details of purchased products
• Order history
• Delivery instructions (if provided)
• Gift notes or custom messages (if provided)

This information allows us to accurately prepare and deliver orders.

C. Technical Information

When customers visit our website, certain information may be collected automatically, including:

• IP address
• Device type and browser information
• Cookies and similar tracking technologies
• Website usage data (such as pages visited and interactions)

This information helps us maintain website functionality and improve user experience.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill orders
  Including preparing products, processing payments, and arranging delivery.
• To communicate with customers
  Including sending order confirmations, delivery updates, and responding to inquiries or customer service requests.
• To send marketing communications (if opted in)
  Including promotions, special offers, and updates about our products. Customers may unsubscribe at any time.
• To improve our website and services
  Including analyzing website usage, improving functionality, and enhancing the overall customer experience.
• To maintain security and prevent fraud
  Including detecting unauthorized transactions, protecting against misuse, and ensuring the integrity of our systems.

4. Payment Processing

·       All payments made through our website are processed securely by third-party payment service providers.

·       We do not collect or store full credit card or payment details on our systems. Payment information is entered directly into secure payment gateways operated by our payment processors.

·       These third-party providers are responsible for handling payment transactions and maintaining the security of your financial information in accordance with their own privacy and security policies.

·       We encourage customers to review the privacy policies of these payment providers to understand how their information is collected, used, and protected.

5. Email Marketing & Communications

We may use your contact information to communicate with you regarding your orders, as well as to send marketing communications if you have opted in to receive them.

• Order Communications
  Customers will receive emails related to their orders, including confirmations, updates, and delivery information.
• Marketing Emails
  With your consent, we may send promotional emails about new products, special offers, and updates.
• Opt-In and Unsubscribe
  Customers may opt in to receive marketing communications during checkout or through our website. You may unsubscribe from marketing emails at any time by clicking the “unsubscribe” link included in our emails or by contacting us directly.

We do not send unsolicited marketing emails and respect your communication preferences.

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and to improve our services.

• Use of Cookies
  Cookies are small data files stored on your device that help us remember your preferences, maintain website functionality, and improve performance.
• Analytics and Performance
  We may use analytics tools (such as Google Analytics) to collect information about how visitors use our website, including pages visited, time spent on the site, and interactions. This helps us understand user behavior and improve our website.
• Managing Cookies
  Most web browsers allow you to control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality and user experience of our website.

By using our website, you consent to the use of cookies as described in this policy.

7. Sharing of Information

We do not sell, trade, or rent your personal information to third parties.

We may share your information only in the following circumstances:

• Service Providers
  We may share information with trusted third-party service providers who assist us in operating our business, such as payment processors and delivery providers. These parties only receive the information necessary to perform their services.
• Legal Requirements
  We may disclose personal information if required to do so by law, regulation, or legal process, or if such action is necessary to protect our rights, property, or safety.
• Business Protection
  Information may be shared when necessary to prevent fraud, enforce our policies, or respond to security issues.

All third parties we work with are expected to handle your information securely and in accordance with applicable privacy laws.

8. Data Retention

We retain customer information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy.

• Order and Transaction Data
  Order-related information may be retained for a longer period to comply with legal, tax, and accounting obligations.
• Customer Communications
  Communications and support inquiries may be kept to improve customer service and resolve any future issues.

When personal information is no longer required, we take reasonable steps to securely delete or anonymize it.

9. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, disclosure, or loss.

These measures include the use of secure systems, restricted access to personal data, and reliance on trusted third-party service providers that follow industry-standard security practices.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Customers are encouraged to take precautions when sharing personal information online.

10. Customer Rights

In accordance with applicable privacy laws in Canada, including the Personal Information Protection and Electronic Documents Act (PIPEDA), customers have the following rights regarding their personal information:

• Access to Personal Information
  You have the right to request access to the personal information we hold about you.
• Correction of Information
  You may request that we correct or update any inaccurate or incomplete personal information.
• Withdrawal of Consent
  You may withdraw your consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions.
• Request Deletion
  You may request that we delete your personal information when it is no longer required for the purposes for which it was collected, subject to legal obligations.

To exercise any of these rights, please contact us using the contact information provided in this policy.

11. Children’s Privacy

Our website and services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a person under the age of 18 without appropriate consent, we will take steps to delete such information as soon as possible.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

12. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs.

Any updates will be posted on this page with a revised effective date. We encourage customers to review this Privacy Policy periodically to stay informed about how we are protecting their information.

Continued use of our website after any changes indicates your acceptance of the updated Privacy Policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Email: tdjbakery@gmail.com
Mailing Address:
The Dough Joe Bakery
817-57 Union St East
Waterloo, Ontario, N2J 1B9
Canada

📜 TERMS & CONDITIONS

Outline for Cookie Delivery Website

 

1. Introduction

These Terms and Conditions (“Terms”) govern your use of the website thedoughjoebakery.com, operated by The Dough Joe Bakery (“we”, “our”, or “us”).

By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our website.

We operate from Kitchener, Ontario, Canada, and these Terms are governed by the laws of the Province of Ontario and the applicable laws of Canada.

 

2. Eligibility to Use Website

By using our website, you confirm that you are at least 18 years of age or have the permission of a parent or legal guardian.

You agree to provide accurate, current, and complete information when placing an order or interacting with our website. You are responsible for ensuring that your personal and delivery information is correct.

We reserve the right to refuse service, terminate accounts, or cancel orders if we believe that the information provided is inaccurate, misleading, or violates these Terms.

3. Orders & Payments

All prices listed on our website are in Canadian Dollars (CAD) unless otherwise stated.

Applicable taxes will be calculated and added at checkout in accordance with Canadian tax regulations.

We accept payment through secure third-party payment providers available on our website. All payments must be completed at the time of placing an order.

We reserve the right to refuse, cancel, or limit any order at our discretion, including but not limited to cases of suspected fraud, incorrect pricing, or product availability issues. If an order is canceled after payment has been processed, a refund will be issued using the original method of payment.

4. Product Information

All products offered by The Dough Joe Bakery are handmade and may vary slightly in appearance, size, and presentation.

We make reasonable efforts to accurately display and describe our products, including ingredients where listed on product pages; however, slight variations may occur.

Allergen Disclaimer:
Our products may contain or come into contact with common allergens, including but not limited to:

• Nuts
• Dairy
• Eggs
• Wheat (gluten)
• Soy

All products are prepared in a facility that handles allergens. We do not guarantee that any product is completely free from allergens.

It is the customer’s responsibility to review product descriptions and ingredient information before placing an order. If you have a food allergy or dietary restriction, please contact us prior to ordering.

5. Delivery Terms

We offer delivery services within designated areas as specified on our website. Delivery availability may vary based on location.

• Delivery Timeframes
  Estimated delivery times are provided for convenience only and are not guaranteed. Delays may occur due to traffic, weather conditions, or other factors beyond our control.
• Customer Responsibility
  Customers are responsible for providing accurate delivery information, including address, contact details, and any special instructions.
• Completed Delivery
  An order is considered delivered once it has been successfully dropped off at the provided address.
• Recipient Availability / Leave at Door
  If the recipient is unavailable at the time of delivery, we may leave the order at the door or in a safe location at our discretion. By placing an order, you agree to this delivery method.
• Liability After Delivery
  Once the order has been delivered, we are not responsible for any loss, theft, damage, or product condition.
• Incorrect Address or Missed Delivery
  If an incorrect address is provided or delivery cannot be completed due to customer unavailability, no refund will be issued. Additional fees may apply for redelivery.

Any orders left at the delivery location are left at the customer’s own risk.

6. Refunds & Returns

Due to the perishable nature of our products, all sales are final and we do not accept returns.

• No Returns
  We do not accept returns or exchanges for any food products once they have been delivered.
• Damaged or Incorrect Orders
  If you receive an order that is damaged or incorrect, you must contact us within 24 hours of delivery.

To be eligible for review, you must provide:

• Clear photos of the product
• Order details
• Resolution
  At our discretion, we may, at our sole discretion, offer a replacement or refund
• Non-Refundable Situations
  We do not provide refunds for:
• Change of mind
• Incorrect information provided by the customer (e.g., wrong address)
• Missed deliveries or unavailable recipients

7. Cancellation Policy

Orders may be canceled within a limited time after being placed.

• Cancellation Window
  Orders may be canceled within 1 hour of placing the order. After this period, cancellations may not be accepted as preparation may have already begun.
• Custom or Bulk Orders
  Custom or large orders are non-cancellable and non-refundable once confirmed.
• Late Cancellations
  We reserve the right to refuse cancellation requests made after the allowed time window.

8. Gift Orders

We offer the option to send orders as gifts. By placing a gift order, you agree to the following:

• Accurate Recipient Information
  The customer is responsible for providing accurate recipient details, including name, address, and contact information.
• Delivery Responsibility
  We are not responsible for failed or delayed deliveries due to incorrect or incomplete recipient information.
• Gift Messages
  Any gift messages provided will be included as submitted. We are not responsible for errors in spelling, wording, or content.
• Recipient Availability
  If the recipient is unavailable at the time of delivery, the order may be left at the door or a safe location in accordance with our Delivery Terms.

9. Intellectual Property

·       All content on this website, including but not limited to text, images, logos, designs, graphics, and branding, is the property of The Dough Joe Bakery and is protected by applicable intellectual property laws.

·       You may not copy, reproduce, distribute, modify, or use any content from this website without our prior written permission.

·       Unauthorized use of our intellectual property may result in legal action.

10. Promotions & Discount Codes

From time to time, we may offer promotions, discounts, or promotional codes.

• Validity
  All promotions and discount codes are valid for a limited time only and may have specific terms and conditions, including expiry dates.
• Non-Transferable
  Discount codes are non-transferable and may not be shared, resold, or redeemed for cash.
• Usage Limitations
  Only one discount code may be used per order unless otherwise stated. Promotions cannot be combined unless explicitly specified.
• Right to Modify or Cancel
  We reserve the right to modify, suspend, or cancel any promotion or discount code at any time without prior notice.

11. Limitation of Liability

To the maximum extent permitted by law, The Dough Joe Bakery shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or the purchase and consumption of our products.

• Allergic Reactions
  We are not responsible for any allergic reactions or health issues resulting from the consumption of our products. Customers are responsible for reviewing ingredient and allergen information before ordering.
• Delivery Issues Beyond Control
  We are not liable for delays or failures in delivery caused by circumstances beyond our control, including but not limited to traffic, weather conditions, or third-party service disruptions.
• Post-Delivery Responsibility
  Once an order has been delivered, we are not responsible for any loss, theft, damage, or changes in product condition.
• Maximum Liability
  In any case, our total liability shall not exceed the amount paid by the customer for the order in question.

12. Force Majeure

We shall not be held liable for any delay or failure to perform our obligations due to events beyond our reasonable control.

Such events may include, but are not limited to:

• Severe weather conditions
• Natural disasters
• Power outages
• Transportation disruptions
• Supply chain issues
• Government actions or restrictions

In such cases, we reserve the right to delay, reschedule, or cancel orders as necessary.

13. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Province of Ontario and the applicable laws of Canada.

Any disputes arising from or relating to the use of our website or services shall be subject to the exclusive jurisdiction of the courts located in Ontario, Canada.

14. Amendments to Terms

We reserve the right to update, modify, or replace these Terms and Conditions at any time to reflect changes in our business practices, legal requirements, or operational needs.

Any changes will be posted on this page with an updated effective date. It is your responsibility to review these Terms periodically.

Continued use of our website after any changes indicates your acceptance of the updated Terms and Conditions.

15. Contact Information

If you have any questions, concerns, or inquiries regarding these Terms and Conditions, please contact us at:

Email: tdjbakery@gmail.com
Mailing Address:
The Dough Joe Bakery
817-57 Union St East
Waterloo, Ontario, N2J 1B9
Canada